Key skills for individuals and leaders

Giving Feedback

The Giving Feedback program uses a behavioral approach to teach participants how to deliver four specific types of feedback. Utilizing a situational focus, leaders learn to identify the type of feedback that is most appropriate for the given situation.

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First Time Manager

Becoming a first-time manager is one of the most challenging and critical career transitions. New managers are often chosen from high-performing individuals. These highly proficient doers quickly become struggling new managers, without the methods or skills needed to succeed. The failure rates are daunting.

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Building Trust

The Building Trust program is built on the ABCD Trust Model—a simple yet powerful tool that teaches the four elements of trust that are critical to creating and sustaining trustful relationships. Participants gain awareness of and sensitivity to the behaviors that influence trust and learn how to build and sustain trust effectively.

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